Most missing cashback just hasn't reached us from your bank yet. Check these first:
1. Give it time
After your purchase posts to your card, your cashback shows up in your Valor wallet as pending. Smaller banks and credit unions can take longer to send us purchases, and weekend purchases often aren't processed until the next business day. Cashback is then held for 1 week before you can withdraw it.
2. Check the merchant
Valor only works at partner merchants in San Diego County. Check the map in the app to confirm the location takes part.
3. Check the card
You have to pay with a card or account linked to Valor. Apple Pay works if the card behind it is linked.
Purchases made before you signed up or linked the card don't count.
If you've just linked your card, it can take a little while for your bank to start sending us purchases.
4. Check for a relink message
If the app asks you to relink your card, do it as soon as you can. We lose the connection to your bank when you change your bank password or your bank updates its systems. See "Trouble linking your card or bank."
5. Delivery apps don't count
Orders through DoorDash, Uber Eats, Grubhub and similar apps don't qualify. Pay the merchant directly.
Still missing?
If it's been more than 1 week since your purchase, or the purchase never showed up at all, and everything above checks out, message us in the app with:
The merchant name and location
The date and amount
The last 4 digits of the card you used
A person on our team will look into it. Our chat assistant can't see your transactions or add cashback.