Withdrawals arrive in 1–5 business days, depending on your bank. There are no fees for withdrawing.
Check these first
Look at your bank account again in case the money has already arrived.
In the Valor app, check your wallet to make sure your withdrawal is listed.
Make sure the debit card you chose is the one you expected.
Remember that cashback is held for 1 week before you can withdraw it.
Contact us if:
It's been more than 5 business days and the money hasn't arrived.
Message us in the app with the date and amount of the withdrawal, plus a screenshot if you have one. A person on our team will check it. Our chat assistant can't see or move payouts.
If the app says you already have a pending withdrawal and you don't, reply in the support chat and the team will sort it out.