You log in to Valor with your phone number.
If you're not getting your login code, reply in the Valor support chat and our team will help.
You changed your phone number
Don't sign up again with the new number. That creates a second account without your cashback. You can't change your phone number in Settings yourself. Instead, message us in the Valor support chat with:
Your name
Your old phone number
Your new phone number
The email address on your account
A person on our team will move your account to the new number and let you know when to log in.
You need to change your email
You can't change your email in Settings yourself, including fixing a typo from when you signed up. Message us in the Valor support chat with the email on your account and the new one, and a person on our team will make the change. If you haven't finished military verification yet, we'll need to verify you first. See "How to verify your military status."
You're verified but the app is stuck
Close the Valor app completely and reopen it.
Make sure you have the latest version from the App Store or Google Play.
Log out of the app, then log back in.
Still stuck? Message us with a screenshot of what you see.
Please don't create a second account
If something isn't working, message us instead. A second account can split your cashback and make it harder for us to help.